Refund policy

Last updated: September 1, 2026

Physical products

All physical-product sales are final. We do not accept returns or exchanges for change of mind, ordering the wrong platform, incompatibility disclosed in the product description, or other customer-preference reasons. This policy does not limit any rights that cannot be waived under applicable law.

Damaged or incorrect orders

If an order arrives damaged or you receive the wrong item, contact info@defenderprecision.com within 7 calendar days after delivery. Include your order number, a description of the problem, and clear photographs of the product and packaging.

Do not send an item back without prior authorization. If the claim is approved, Defender Precision will replace the item at no additional charge or refund the original payment method if a replacement is unavailable. Defender Precision will pay authorized return-shipping costs when a return is required.

Digital products

Digital-download sales are final once the file has been delivered. If a downloaded file is corrupt, defective, or different from the product ordered, contact info@defenderprecision.com within 7 calendar days after delivery and we will provide a replacement or corrected file.

Printer compatibility, slicer configuration, print orientation, material selection, machine calibration, and unsuccessful prints caused by customer equipment or settings are not file defects.

Cancellations

You may request cancellation before a physical order has shipped or a digital file has been delivered. Cancellation is not guaranteed after fulfillment has begun.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for Defender Precision to process the refund. A bank or card issuer may require additional time to post the credit.

Contact

Email: info@defenderprecision.com
Mail: Defender Precision, PO Box 803, Mount Juliet, TN 37121-0803, United States